1. INTRODUCTION AND ACCEPTANCE OF TERMS
Welcome to the Zeltech Pro Cleaning, Hygiene & Maintenance website. By accessing and using this website, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use our website. These Terms apply to all visitors, users, and others who access or use the website.

2. COMPANY DETAILS
This website is owned and operated by Zeltech Pro Cleaning, Hygiene & Maintenance.
* Company Name: Meibra Investments Pty Ltd t/a Zeltech Pro Cleaning, Hygiene & Maintenance
* Website: www.zeltechpro.com
* Contact Information: accounts@zeltechpro.com, 061 680 8176

3. INTELLECTUAL PROPERTY
The content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Zeltech Pro Cleaning, Hygiene & Maintenance and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

4. USE OF THE WEBSITE
4.1. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by, any third party.
4.2. You are responsible for maintaining the confidentiality of any account details and passwords associated with your use of the website and for all activities that occur under your account.

5. DISCLAIMER OF WEBSITE CONTENT
The information on this website is provided for general informational purposes only. While we strive to keep the information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, or services contained on the website for any purpose.

6. SERVICE AGREEMENT TERMS AND CONDITIONS
The following terms apply when you engage Zeltech Pro Cleaning, Hygiene & Maintenance for any of our services. By requesting a quote, booking a service, or accepting a service agreement, you enter into a binding contract with us based on these terms.
6.1. SCOPE OF SERVICES
* Zeltech Pro Cleaning, Hygiene & Maintenance agrees to provide professional cleaning, hygiene, and maintenance services to the Client.
* The specific details of the services, including frequency, schedule, and any special requirements, will be outlined in a separate Service Level Agreement (SLA) or Scope of Work (SOW). This document, once signed by both parties, will form an integral part of this agreement.
6.2. QUOTATIONS AND CONTRACTS
* All quotations are valid for a period of 14 (fourteen) days.
* A contract for services is established upon the Client's written acceptance of a proposal or quotation.
6.3. PAYMENT TERMS
* One-Off Services: Payment is due on the day the service is completed.
* Recurring Contracts: Invoices are payable within 30 (thirty) days from the invoice date.
* Late payments may incur interest and could lead to the suspension of services. The Client is liable for all legal and debt collection costs related to overdue payments.
6.4. CANCELLATION AND TERMINATION
* One-Off Services: A cancellation fee of 50% of the original quote applies if a service is cancelled with less than 24 hours' notice.
* Recurring Contracts: A minimum of 30 days' written notice is required for termination by either party.
6.5. CLIENT OBLIGATIONS
* The Client must provide safe and unrestricted access to the premises, as well as necessary utilities (water, electricity).
* The Client is responsible for securing or removing all valuables, fragile items, and confidential documents before service commences.
6.6. CONFIDENTIALITY AND SECURITY
* Zeltech Pro Cleaning, Hygiene & Maintenance and its employees will maintain strict confidentiality regarding all information and documents encountered on the Client's premises.
* Employees will adhere to all security protocols and procedures provided by the Client.
6.7. HEALTH, SAFETY, AND INSURANCE
* Zeltech Pro Cleaning, Hygiene & Maintenance holds comprehensive public and employer liability insurance.
* Any claims for damage or theft must be reported in writing within 24 hours of the incident.
* The company will investigate and handle all valid claims through its insurance provider, subject to the terms of the policy.
6.8. QUALITY OF SERVICE AND COMPLAINTS
* Complaints must be submitted in writing within 24 hours of service completion.
* Zeltech Pro Cleaning, Hygiene & Maintenance reserves the right to re-clean any area to the Client's satisfaction to rectify a valid complaint.
6.9. LIMITATION OF LIABILITY
* The company's liability for any loss or damage is limited to the extent of its public liability insurance coverage.
* We are not liable for any indirect or consequential losses, such as loss of profit or business interruption.
6.10. GOVERNING LAW AND JURISDICTION
* This Agreement is governed by the laws of the Republic of South Africa.
* In the event of a dispute, the parties agree to seek resolution through negotiation or mediation before pursuing legal action. The Client consents to the jurisdiction of the Magistrate’s Court.

7. CHANGES TO THESE TERMS
Zeltech Pro Cleaning, Hygiene & Maintenance reserves the right to update or change these Terms at any time without prior notice. The updated Terms will be posted on this page. Your continued use of the website and our services after any such changes constitutes your acceptance of the new Terms.

8. CONTACT US
If you have any questions about these Terms, please contact us at [061 680 8176].